An integrated solution designed to optimise and streamline operations for large enterprises. Three powerful modules — case, risk, and project — across departments on ServiceNow.
Enterprise Service Hub unifies legal, finance, procurement, sales, marketing, HR, and more under a single service-management experience.
Central, customisable case handling for any department — back-office or customer-facing.
Risk identification, assessment, and treatment workflows tied to operational case work.
Staged project governance and execution oversight, with delivery checkpoints baked in.
Adapt workflows to the needs of different departments — customer support, internal HR, legal, procurement — and tailor case types to capture the information each function needs.
Assign tasks to specific users or teams with progress tracking. Priorities, deadlines, and escalation rules ensure timely completion.
Automated routing, notifications, approvals, and task escalations reduce manual intervention and keep work moving.
Detailed reports highlight case-resolution timelines, team performance, and bottlenecks — surfacing recurring issues and trends.
A single function unifying back-office and customer-facing teams across legal, finance, procurement, sales, marketing, and more.
Built on ServiceNow — inherits the platform's case, SLA, knowledge, and self-service capabilities.
Enterprise Service Hub is for organisations that want to consolidate case, risk, and project workflows on ServiceNow rather than running them in fragmented departmental tools.
Book a 30-minute demo and we'll show you how Enterprise Service Hub brings case, risk, and project work onto ServiceNow.
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