A purpose-built solution that extends ServiceNow Customer Service Management to bring essential university functions onto a single, enterprise-wide service-management platform.
By centralising and standardising processes across departments, Education Operations eliminates operational silos, enhances collaboration, and enables institutions to work smarter, not harder.
The latest version builds on the foundation of the original release with enhanced features, improved performance, and a more seamless user experience.
Higher-education institutions face increasing pressure to streamline operations, enhance service delivery, and ensure compliance — all while managing constrained budgets and evolving regulatory requirements. Siloed systems and fragmented processes lead to inefficiencies, bottlenecks, and unnecessary costs.
Education Operations ships with separate, pre-configured case management for the most common non-academic functions in a university.
Alumni relations and engagement cases.
Brand requests, approvals, and asset usage.
Environmental and health-and-safety incidents.
Legal review, intake, and matter handling.
HR and people-related cases.
Physical security incidents and requests.
PR and communications cases.
Procurement requests and approvals.
Compliance and regulatory matters.
Facilities and workplace requests.
Built on ServiceNow CSM, Education Operations inherits full case-management, SLA, knowledge, and self-service capabilities.
Education Operations works alongside Education Core, Campus Wellbeing, and Academic Hub. Education Core provides the shared data foundation; Education Operations layers in enterprise-wide service management for non-academic functions.
Book a 30-minute demo and we'll walk you through how Education Operations consolidates ten university functions on ServiceNow CSM.
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